Overview

The Cash Supervisor is responsible for overseeing and managing all cash handling procedures, ensuring the accuracy and security of all monetary transactions, and supervising front-line staff. This role involves balancing registers, preparing deposits, training personnel, and resolving customer and staff issues related to payments

Responsibilities

• Oversee and manage the daily cash flow, including reconciling cash drawers and safe contents at the start and end of shifts.

• Prepare and verify bank deposits and change orders, ensuring strict adherence to company security protocols.

• Monitor and authorize voids, returns, and exchanges, escalating complex issues to management when necessary.

• Conduct routine cash audits to ensure compliance and minimize discrepancies and loss.

• Maintain an adequate supply of change and operational cash.

Staff Supervision & Training

• Supervise, motivate, and coach the team of Cashiers/Tellers/Front-End Staff to provide excellent customer service.

• Assist in the training and onboarding of new cash handling staff on all POS (Point of Sale) systems, policies, and procedures.

• Create and manage staff schedules to ensure adequate coverage for all operational hours.

• Conduct regular performance evaluations for direct reports and address disciplinary issues as required.

• Ensure all staff are following established protocols for customer interaction and cash handling.

Operational Support & Customer Service

• Resolve complex customer complaints or issues regarding payments, transactions, and service in a professional and timely manner.

• Act as a point of escalation for cashiers needing assistance with transactions or technical issues.

• Ensure the front-end area is clean, organized, and functioning efficiently.

• Report any equipment malfunctions (e.g., POS systems, cash counting machines) to the appropriate technical support or management.

• Ensure compliance with all local, state, and federal regulations pertaining to financial transactions.

Qualifications

• High School Diploma or equivalent (GED) required.

• Associate's or Bachelor's degree in Business, Finance, or a related field preferred.

Experience

• Minimum of 2-3 years of experience in a cash handling role (e.g., Cashier, Teller).

• Minimum of 1 year of experience in a supervisory or leadership role, preferably in a fast-paced retail or financial environment.

Skills & Competencies

• Exceptional mathematical skills and attention to detail for accurate reconciliation.

• Strong leadership and team management skills with the ability to motivate and train staff.

• Excellent written and verbal communication skills.

• Proficiency with POS systems and standard office software (e.g., Microsoft Excel, Word).

• Proven ability to handle large amounts of cash securely and confidentially.

• Strong customer service and conflict resolution abilities.

• Demonstrated ability to work under pressure and maintain composure during busy periods.